Contact Centre
First People Solutions Group Contact Centre Division has been established since 1998. We specialise in all aspects of Contact Centre recruitment to every industry sector. With a large team of dedicated consultants who have over 80 years combined experience within the market we use our expert knowledge of the contact centre industry to provide solutions to both candidates and clients UK wide.
We are one of the UK's market leaders within this sector and are regular advisors to inward investors on the UK Contact Centre market. With corporate membership of the Contact Centre Association, the professional body for customer contact, you can be assured that you are dealing with professional consultants with expert knowledge of the UK's ever changing contact centre market. In addition, our attraction and retention methods have been used with great success for a wide variety of clients, our top ten tips for staff retention can be downloaded here.
In addition we are proud to be a member of CallNorthWest, the not for profit organisation that supports call centres and contact centres in north west England, helping to promote the sector by improving its image and raising its profile. For more details please click the logo below.
Clients
We understand that every contact centre is different, so whether you are in utilities, financial services, outsourcing or telecommunications we can provide a service to suit your requirements. Whether you require staff for corporate sales, telemarketing, customer service or senior management we can provide bespoke solutions to suit your needs.
Working in partnership with our clients we mirror image our recruitment process to your customer experience.
Developing a flexible resourcing strategy that is right for you our aim is to maintain attrition at a minimal level and make sure your centre is an employer of choice.
Our specialisms include:
- Volume Recruitment Campaigns - from basic CV sifting to more complex campaigns
- Assessment Centre Design & Delivery
- Outsourced Recruitment - services can be managed on or off-site
- Response Handling
- Temporary/Permanent or contract recruitment
- Managed Services
- Contact Centre Start-up
- Management/Director Appointments
- Market Research information, salary surveys, labour market
Candidates
When you are looking for a new position you can depend on the consultants at First People Solutions to provide you with the professional help and advice you require. Our aim is to ensure that we match you with your ideal job every time, whilst supporting you every step of the way.
Whether you are looking for full-time, part-time, permanent, temporary or contract opportunities our specialist consultants are on hand to guide you through the options available.
We can provide professional advice and support on topics such as; how to make your CV work for you, interview and assessment skills, and contract negotiation. You will have a dedicated consultant specific to you who has expert knowledge of the UK contact centre market.
Our clients range from small intimate contact centres to multi-national organisations from a wide range of market sectors. If this is your first contact centre position or if you are a Senior Manager/Director we will have the position to suit your needs.
Contact Centre Positions:
- Contact Centre Management
- Contact Centre Technical
- Sales & Service Agents
- Customer Service Agents
- Business Sales Advisors
- Account Managers
- Telemarketing
- Collections Agents
- Multi-lingual and Bi-lingual Agents
- Analysts
- Temporary Contact Centre Agents
- Support Staff
Market Sectors:
- Financial Services
- Banking
- Outsourcing
- Telecommunications
- Travel
- IT
- Debt Recovery
- Education
Contact Us : For further information regarding the exciting opportunities available and to discuss your career options confidentially please contact our Contact Centre Division on 0800 027 0143.
